FAQ's

1. How can I be sure of the quality of Ozyle jewelry?

Ozyle is committed to using high-quality materials in crafting its jewelry pieces. Each piece goes through rigorous quality checks to ensure durability and aesthetic appeal.

2. Does Ozyle offer customization for jewelry pieces?

Currently, Ozyle offers a range of pre-designed jewelry pieces. However, we are constantly expanding our offerings and may introduce customization options in the future.

3. How long does it take for Ozyle to deliver orders within Pakistan?

Orders within Pakistan typically take 2-3 days to be delivered. Please note that delivery times may vary depending on your location and any unforeseen circumstances.

4. What is Ozyle policy on returns and exchanges?

Ozyle offers a hassle-free return and exchange policy within 7 days of purchase. Please visit our Returns & Exchanges page for detailed instructions on initiating returns.

5. How should I care for my Ozyle jewelry to ensure longevity?

To maintain the beauty of your Ozyle jewelry, avoid contact with water, perfumes, and cosmetics. Store each piece separately in a dry place and clean gently with a soft cloth.

6. How can I contact Ozyle customer support team?

You can reach our customer support team via email at contact@ozyle.com or through our Contact Us page on the website. We strive to respond to all inquiries within 24-48 hours.

7. What payment methods does Ozyle accept?

Ozyle accepts payments through major Jazz cash, Easypaisa, credit/debit cards, bank transfers, and cash on delivery (COD) for eligible orders within Pakistan. Additional charges may apply for COD orders.

8. Is Ozyle committed to ethical sourcing and sustainability?

Yes, Ozyle is dedicated to ethical practices and sustainability. We work closely with our suppliers to ensure fair labor practices and minimize our environmental impact.