PRODUCT DETAILS:

After completing your order on our website, we may contact you via phone or WhatsApp to confirm your order. Please note that if we are unable to reach you using the provided phone number, your order will not be dispatched.

Domestic Shipping

Once your order is confirmed, it is usually dispatched within 2-3 days (excluding Sundays and public holidays). Delivery typically takes 4-5 working days after dispatch within Pakistan. Delivery to remote areas may take longer.

If any item in your order is out of stock or does not meet our quality standards, it will be removed from your order, and the remaining items will be dispatched.

Our courier delivery rider may call you upon delivery. Therefore, please keep your phone switched on and answer calls from unidentified numbers.

For cash on delivery payments, please have the exact change ready, as the courier rider may not always carry change.

Shipping Charges: Flat rate of Rs.199

At Ozyle Jewelry, we take pride in providing our customers with quality products and excellent customer service. We strive to ensure that our customers are satisfied with their purchases, and we stand behind the products that we offer.

EXCHANGE POLICY:

Products are eligible for exchange if they meet the following criteria.

• The product is in its original condition, including all tags, labels, and packaging.

• The product has not been used, washed, or damaged.

• he product is eligible for exchange within 3 days from the date of delivery.

DAMAGE OR FAULT IN PRODUCT:

If the product is damaged or there is any fault or difference, Ozyle Jewelry will be responsible for changing the product.

Exchange of Items:

Customers who want to exchange items with another (bangle size, bangle design), or other than this then you will have to pay a delivery charge of RS350/-. Customers are advised to check the product description and size guide carefully before placing the order to avoid any inconvenience.

CANCELLATION AND CHANGE OF ORDERS:

Customers can cancel or change their orders within two hours of order submission. After that, no queries for cancellation or changes will be entertained. Customers are advised to receive their orders at any cost once the order has been placed and payment has been made.

CHANGING OR REFUND OF SALE ITEM:

Every sale item or stock clearance sale item would not be changed nor refunded.

In case of any query, please feel free to contact our customer service team. We will be happy to assist you.

Email: contact@ozyle.com

Contact: +92-321-4700854